Frequently Asked Questions

How much does my delivery cost?

Delivery is dependent on where the product is being shipped to. If you live anywhere in Hong Kong, shipping is always free! Otherwise, shipping rates will be calculated at checkout. Please check out the Shipping and Returns page for more information.

What is your return policy?

All sales are final.

What payment do you accept?

We accept Amex, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

How long does my custom embroidered towel take to deliver?

We can guarantee to have your towel delivered within 7 business days, which is one of the quickest turnovers in the industry. However, if you have specific time constraints, please let us know and our team can work with you.

How big can my designs be?

Teresa's Turkish Towels can accommodate virtually any size requested by the customer. The possibilities are endless! Send an email to with your design and someone from our team will be happy to work with you!

Where will the embroidery be on the towel, robe or poncho?

Again, location is totally customizable by the request of the customer. For robes and ponchos, it is most popular to request the embroidery on the chest and on the back.

How do I show you what I want on my towels, robe or poncho?

Just send in your logo or design to us at 

How do I care for my embroidered Turkish Towel?

To preserve the color and quality of your custom Turkish towel, you would treat it the same as a Turkish towel. We recommend washing the fabric in cold water and hanging to dry. For more information on how to treat your Turkish Towel, click here.